Frequently Asked Questions

Have a question that’s not answered here? Please don’t hesitate to reach out through my contact page. ♡

General

  • After experimenting with various website platforms, I discovered that Squarespace offers one of the most compelling experiences for both designers and clients. Here are a few reasons why I've made Squarespace my platform of choice:

    • All-in-One Solution: Squarespace provides an all-inclusive package, offering hosting, domain management, blogging, e-commerce capabilities, email marketing, and more, all under one roof. Of course, if you wish to integrate third-party apps you have the flexibility to do so.

    • Design Capabilities: Squarespace is known for its clean and professional design aesthetics, and I like to leverage my knowledge in code to create beautiful layouts tailored to each project.

    • User-Friendly Interface: Squarespace stands out with its exceptionally user-friendly interface. It minimizes the learning curve, making it easy for clients and customers to navigate and manage their websites with ease.

    • 24/7 Customer Support: Squarespace's customer support team is known for its responsiveness and helpfulness, ensuring that any inquiries or issues are promptly addressed.

    • Free SSL Certificate: Squarespace also automatically includes SSL security in its plans.

    All of my websites are crafted using Squarespace 7.1 Fluid Engine.

  • If you are interested in one of my services, please do NOT purchase the template directly. Simply view the demo templates available and let me know which template you’d like to use as the framework. I’ll then design & build the site before transferring over the final product. Only purchase the template directly if you are planning on customising it yourself.

  • Yes, in addition to purchasing either a template or one of my service packages, you will also be responsible for the additional costs below:

    • Ongoing Squarespace subscription (Business Plan at a minimum).

    • Ongoing Website domain (if you purchase a new domain through Squarespace you may be eligible to get your first year free*)

    Other additional costs to consider (but not required unless applicable to you) may include:

    • Font / image license

    • Third-party integrations

    • Specific plugins

The templates

  • Each purchase grants you a limited, non-exclusive, non-transferable, single-seat license to the template. This means that you may use the template for only one website. To use the template more than once, you must purchase a separate license (template) for each website.

    PROHIBITED USE

    ✗ You may not share, resell, duplicate, or exploit the template in whole or in part.

    ✗ You may not use, adapt, or represent our templates or designs as if they were created by you.

    ✗ You may not create any derivative work or offer competing offerings based on information contained in your purchase.

    Please view the full Template Policy before purchasing.

  • You will receive an email invitation link within 2 business days of purchasing your template. Simply accept the invitation and then you will find your new template in your Squarespace account dashboard.

    If you have not received an email invitation within this time frame, kindly reach out via the contact form to request an invitation be sent. Please note that if you do not accept the invitation or request a new one within 7 days of purchase, this will result in the template being considered delivered and no refunds or further invitations will be provided.

  • After you place your order, I will install the template on a brand-new Squarespace 7.1 site and transfer it to your Squarespace account. You will receive a ‘Contributor Invite’ link within 2 business days of purchase. Once you accept the invitation, the template will appear as a new site in your dashboard, ready for you to customise! Simply replace the demo content with your own. ♡

    IMPORTANT: Please ensure you provide the same email address you use for your Squarespace account at the checkout.

    INSTALLATION DOES NOT INCLUDE

    ✗ Template customisations

    ✗ Domain connection

    ✗ Revisions

    ✗ Migration or adding of content

    ✗ Search Engine Optimisation

    ✗ Third-party integrations (e.g. social media connection, payment gateway setup, email marketing, etc.)

    ✗ Ongoing website maintenance

    ✗ Purchase or setup of a new Squarespace account

    ✗ Installation on an existing site.

    Please note that you are responsible for replacing all the demo content and editing the site. If you make any accidental changes, I am not able to come back into the site and reverse it.

  • If you want the template installed again for any reason (e.g. you made accidental changes or didn’t upgrade to the paid plan in time), you will need to repurchase the template so that a new one can be prepared and sent.

  • No, you must retain the proper site credit in the footer. The site credit in the footer must show either “Template Design” or “Site Design” with a live hyperlink to www.sophiewuthrich.com. Removing the footer design credit without our prior authorisation is strictly prohibited. You may not, in any circumstance, claim or promote our website template designs as your own work.

  • Please see below what you will need to use the templates:

    • Squarespace 7.1 subscription (Business Plan minimum) to launch. Wait until after your template has been delivered to purchase your subscription.

    • Website Domain

    • Your own content (images & copy)

    • Access to a desktop/laptop to edit the template

  • Of course! If you have any template-related questions after purchase, I am more than happy to help you with your new template. You will have up to 45 days of email support available from date of purchase. Kindly submit a support ticket.

    INCLUDED IN THE EMAIL SUPPORT

    ✔︎ Questions about template features & settings

    ✔︎ Support with changing colour hex codes in the CSS panel

    ✔︎ Guidance on where to find support for your question*

    NOT INCLUDED IN THE EMAIL SUPPORT

    ✗ General Squarespace questions & issues. Click here for Squarespace questions

    ✗ Additional code and modifications

    ✗ Third-party integrations

    ✗ Hosting, domain & email

    ✗ Building new pages/sections/blocks/additional designs

    ✗ Design strategy or advice

    ✗ Issues arising from modifying the code

    ✗ Installation on existing website

  • While it’s not a requirement to have professional images & branding to purchase a template, you will be required to replace the demo images with your own / source images yourself. The images and branding can truly make or break the look and experience of your site. If you don’t love your branding or the images, you won’t love your site.

    That’s why I strongly recommend that you source high-quality images and a visual identity that you love.

  • Squarespace allows you to have more than one website in your dashboard, so the template won’t replace your existing site.

    As all templates are delivered and installed on a new Squarespace 7.1 site, you would need to manually move your existing content to the new site. Please take this into consideration before purchasing one of my templates. ♡

  • Exciting news! If you’d like me to customise the template for you, stay tuned for my web design services launching soon! If you have any questions or can’t find what you’re looking for, please reach out via my contact form and I’ll do my best to answer your questions!

  • Of course! The template guide contains links directly to the relevant tutorials on the Squarespace Help Center, including the basics of adding pages/sections. You can add a blank page or use the built-in layouts in Squarespace.

    If you’d like me to design and build additional pages for you, stay tuned for my web design services launching soon! ♡

  • All of my templates automatically come with an extended 6-month Squarespace trial and a 20% discount on the first year of your annual Squarespace subscription.

    Please note the below:

    • If you remove me from your website permissions before upgrading your new site to the paid plan, the discount will not be applied.

    • It is your responsibility to upgrade to the paid plan (Business Plan minimum) before the trial runs out. If you do not upgrade before the trial expires, Squarespace will mark your website for permanent deletion and you will be required to repurchase the template if you want it reinstalled.

    • Changes or availability in the discount or extended trial are determined by Squarespace, and we cannot be held liable or responsible for any modifications or unavailability.

    IMPORTANT: Please ensure you wait until after you receive your template to purchase your Squarespace subscription.

  • Due to the digital nature of these templates, they cannot be refunded, returned, or exchanged. Please ensure that you have viewed the template demo, features, requirements, and all accompanying information prior to making a purchase. If you have any questions or concerns, please reach out via the contact form before you make any purchases.